Help with your JONPERA order
Delivery, returns and practical product questions. For help with a particular piece, contact JONPERA.
How long will delivery take?
Delivery includes order preparation plus carrier transit. Preparation is listed as 1–2 weeks; carrier estimates vary by product and destination. Read our Shipping Policy for charges, timings and destination conditions.
How can I track an order?
A tracking number is emailed after shipment. Enter it at 17TRACK, or contact [email protected] for help.
Can I change or cancel an order?
You can request a change or cancellation within 24 hours of purchase. Orders that have shipped cannot be modified or cancelled under the standard conditions; fees may apply. Read the full Return & Refund Policy.
Which items can be returned?
Eligible returns may be requested within 14 days of receipt. Items must be unused, in their original packaging and complete. Custom-made items and orders of three or more of the same product are excluded. Return shipping and restocking fees may apply. Contact us before sending anything back and read the full return conditions.
Are bulbs included with the lamps?
Included parts vary by product. Several lamp listings state that bulbs are not included, while other designs list their LED specification. Check the exact product, selected option and included parts before ordering.
How should I check size and care information?
Use the measurements in the product details rather than estimating size from a photograph. For blankets and other textiles, follow the care instructions on the product label. Email us if a required measurement or care detail is missing.
Where can I find payment information?
PayPal is described in our payment information. Review those details before continuing to checkout.